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Yes, we only sell original branded products from well known brands. We always ensure that you are satisfied with your purchase thus we certify that all the products in our catalogue are original and new.
We ship exclusively using DHL EXPRESS, FedEx and depending on the country, other express shipping couriers affiliated to DHL and FedEx.
All orders are processed within 24 to 48 business hours.
When will I receive tracking information?
When your order has been fulfilled (shipped), you will receive an email notification with your tracking number(s).
If you do not receive your tracking number(s) within 7 business days, please contact us by answering to your order email.
If you have more than one item, it’s very likely you will receive them separately. Each item will have its own shipping code.
Delivery times are explained in the next question.
Orders are given to the courier FedEx - DHL (or DHL affiliated couriers) within 24/48 hours after receiving your payment. You will receive a shipping confirmation email with a link to track your order.
*In Italy orders are delivered within 1-2 business days.
*In Europe delivery times vary based on the final destination: From 2 to 6 working days.
*In USA and Canada delivery times can vary based on the final destination: From 5 to 15 working days.
Yes. We want to make sure that you are completely satisfied with the item you ordered so we are providing you the opportunity to return the item, you just need to notify us within 14 days from the date you received it. Please read the “Returns Policy” below for more details.
Kindly notify us within 14 days, and we ensure that one of our specialists will issue you with the return center address and your return authorization number, that you need to include in the returned parcel when you send it back to us. This authorization is essential, in order for our employees to identify pour case. NOTE: Do not send back your items to the shipping address in the package, this is a warehouse, not our office. They will be lost and we will not be able to refund.
Yes, you may change or remove the items in your order as long as the order is unprocessed by our expeditions department. To do so, please contact our customer care team by answering to your order confirmation email, and they will assist you accordingly. Once your order has been processed no modifications or cancellations can be done.
If you are not satisfied with your order for any reason, we will accept the return of items that are in new, unused condition, with original tags attached, original packaging and product protections on, and accompanied by an original returns form we will provide to you. Returned items must not be washed, worn or altered. We do not accept returns of swimwear, underwear, jewellery or beauty products where the hygiene seal has been broken or removed.
***In any case, returned items cannot be shipped to the expedition address in the box. Please note that this is a warehouse and not our office. Your parcel will be lost and any refund can be processed. Our agents will provide you with the correct shipping address.
Credit for your returned item(s) will be issued to you after completion of the return process, except as otherwise stated here. You will receive an email confirming the completion of return processing and refund. Please note that your bank institution can take some more days to process the transaction.
Returned items must comply with our returns policy:
Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.Footwear and accessories must be returned with the original branded boxes and dust bags provided, and placed inside their protective outer box for shipping.
When trying on footwear, please take care not to mark the soles or damage the shoe box.If an item has a security tag or brand tag attached, it must be returned with the tag in its original position.Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.
Please understand that premier products require packaging to be intact.
Make sure that you include the email you received authorizing the return or if not a piece of paper with the product code and the order number written on it inside the parcel to make sure we process the return accordingly. This will help us in easily locating the order and provide you with faster resolution.
*** Important reminder: If the above conditions are not met, we reserve the right not to issue any refunds, store credits/gift cards or replacement for the returned items. In the event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
If you are not completely satisfied with the item or find any defect, returns may be requested within 14 days from the date you received the item. Please note that we require the following for every return requests:
Items are in new, unused condition, with original packaging, tags attached and accompanied by an original returns form.Returned items must not be washed, worn or altered.We do not accept returns of swimwear, underwear, jewellery or beauty products where the hygiene seal has been broken or removed, nor of custom-made items.
1 – IF YOU DO NOT LIKE THE PRODUCT: the costs of making the return are at your own expense. Our returns facilities are located in Italy. You can send it back using your own chosen courier. We advise you to choose a courier who offers parcel tracking and proof of delivery. Kindly ensure that you keep the tracking/return shipping receipt as proof that the return has been initiated, even better if you communicate this tracking to our customer care team to keep an eye on it.
2 – IF THE PRODUCT IS DAMAGED OR NOT CORRECT: you will not incur any costs for returning the item. Kindly send a photo to our customer specialist, who will either give you store credit so you can select any item in our store for the value of the original item, provide you with a return label or collect the items with the costs borne by IDT SPA. In the case, you are out of our return labels zone, ship back the defective product to our office, send us a picture of your receipt and receive a refund for your shipping expenses.
Kindly understand that the items that we sell are Premier items and we require a couple of things when you are returning the item to ensure that the quality of the product will not be compromised. The return must be carefully packed and that the following conditions are met:
1. The items must be unused, modified, or customized. This includes but are not limited to the following:
*Items are in new, unused condition, with original packaging and tags attached, accompanied by an original returns form.
*Returned items must not be washed, worn or altered.
*We do not accept returns of swimwear, underwear, jewellery or beauty products where the hygiene seal has been broken or removed, nor of custom-made items.
2. The item’s packaging must not show signs of use, scratches or scrapes. Please understand that premier products require packaging to be in their original condition.
3. Please make sure that you include the email you received authorizing the return or if not a piece of paper with the product code and the order number written on it inside the parcel to make sure we process the return accordingly. This will help us in easily locating the order and provide you with faster resolution.
You are responsible for properly packaging, labelling and shipping your product to us. Please retain your proof of postage as a safeguard for your shipment. Please note that in the event that you choose another courier or shipping service to return your item rather than use the pre-paid returns label, except in the case of defective or nonconforming product, you will be liable for the cost of return.
*** Important reminder: If the above conditions are not met, we reserve the right not to issue any store refund, credits/gift cards or replacement for the returned items. In the event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
Once you contacted us regarding your return request, we will send you an email with the address to where you should send the items.
Never send the product back to the shipping address on the box, this is a warehouse, not an office, your package will be lost.
Please make sure that you include the email you received authorizing the return or if not a piece of paper with the product code and the order number written on it inside the parcel to make sure we process the return accordingly. This will help us in easily locating the order and provide you with faster resolution.
Make sure you always ship items back to us with a courier that has tracking information and can confirm we received it at our return facilities.
Sometimes customers forget to add into their return package all the information required to locate their order. You need to include the return code we will assign you in order to process the return. If you forgot to include it contact our customer care team, we will try to locate the returned package. Please note that packages without the return code can be lost in our facilities and we can't guarantee a refund.
Yes, if you have made a return request, but you have changed your mind you can contact our Customer Engagement team directly, by answering to return confirmation email.
If you have made a return request but you have made a mistake you can contact our Customer Care directly. You can send us an email by answering to your order confirmation email.
Begin the returns request by answering to your order confirmation email. We will contact you back within 24 working hours (Monday to Friday, Milan time zone).
Yes, you will be able to cancel the order as long as the order status is still “processing” in our internal system, one of our agents will verify it for you and process the cancelation. Please note that once the order is already tagged as “ready” it can no longer be cancelled by our agent.
Please note that we work on MILAN, ITALY time zone, and to ensure fast deliveries, packages are sometimes processed and shipped the same day.
Many cancellations are impossible be processed, and our customer care agents cannot control expeditions.
Gift cards do not expire. If they still have credit on them they remain active until you use the money on it.